Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.
HOW CAN I PAY FOR MY Bracelets、Earring?
We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.
Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.
IS YOUR SITE SAFE AND SECURE?
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
HOW LONG WILL IT TAKE FOR MY Bracelets & Earring TO ARRIVE?
Standard Delivery: 2-5 Business Days
Express Shipping (2-3 Business Days (excl. weekends))
UK, Canada, Germany, Mexico, Japan, Netherlands, Ireland, Belgium, France, UAE, Italy, Sweden, Denmark, Finland, Austria
Express Delivery: 2-7 Business Days
All other countries:
Standard Delivery: 7-14 Business Days
All shipping times do not account for any unforeseen delays on the courier's end.
Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays.
Please also note that for the following countries, standard delivery is currently 14-30 days: Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cape Verde, Cayman Islands, Comoros, Dominica, Fiji, French Guiana, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea Bissau, Guyana, Haiti, Jamaica, Martinique, New Caledonia, Nicaragua, Saint Kitts And Nevis, Saint Lucia, Samoa, Sao Tome And Principe, St. Vincent, Tuvalu, Wallis and Futuna, Western Sahara
HOW MUCH DOES SHIPPING COST?
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
Shipping costs? We’re keeping it simple:
Orders above $50: Shipping is on us! You’re welcome!
Orders below $50: $5.90 one-off shipping fee
All other countries
All orders: $8.90 one-off shipping fee
CAN I TRACK MY JEWELRY'S JOURNEY IN THE MAIL?
Absolutely! We know you are excited to follow the journey of your new magical jewelry every step of the way.
We’ll always send a tracking number via email within 24 hours of your order. With this number you can track your order at www.dhl.com. You can also send us a quick message and we'll be happy to track it for you.
Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.
Please note: Jewelry bundles included in our Valentine’s offer have to be returned as the full set (including all jewelry pieces, velvet box & gift bag) to be accepted for refund.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).
WHEN WILL MY BIRTHSTONE PRE-ORDER JEWELRY BE SHIPPED?
Your exclusive, made-to-order birthstone pieces will be shipped as follows:
Earrings: Feb 24th - March 21st*
Necklaces: Feb 24th - March 21st*
* Shipping dates are subject to change. Any updates will be communicated via email so you are always kept up to date.
WHAT IF I HAVE OTHER INQUIRIES?
A PlanetMoonstone child’s question should never go unanswered. If you still have questions or simply have something to say, send us an email at email@example.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!